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Returns & Refunds Policy
Last Updated: September 8, 2025
Damaged Items Return
Proof Required for Damaged Items:
• Video Evidence: You must provide an unboxing video showing the damaged product, including the package covers and all stickers on the package.
• Timeframe: Report damaged items within 7 days of delivery with the required evidence.
• Approval Required: Returns are only accepted after our team reviews your evidence and approves the return request.
Missed Delivery & Reshipment
Additional Charges Apply:
• Missed Delivery: If you miss the delivery, reshipment will incur additional shipping costs.
• Cancellation After Processing: If you cancel after we've processed your order, we will deduct handling, packing, and shipping costs from your refund.
Size Verification Before Ordering
Check Sizes Carefully:
Please verify all size details before placing your order. We recommend contacting our support team if you need assistance with sizing information.
Returns due to incorrect size selection may be subject to restocking fees and return shipping charges.
Return Process
Contact Support: Initiate all return requests by contacting our customer support with your order details and reason for return.
Await Approval: Our team will review your request and provide approval if it meets our return policy criteria.
Return Documentation: After approval, we will provide you with the necessary return documents and instructions.
Ship with Documentation: Include all provided return documents with your shipment. Returns without proper documentation may not be processed.
After We Receive the Return
We will inspect the returned product to confirm the issue and verify it matches the evidence provided.
If approved, we will process a replacement or refund within 7 working days, minus any applicable fees.
Important Notes
Products returned without prior approval or outside the 7-day window may not be accepted.
Shipping charges for returns due to customer's change of mind will be borne by the customer.
For cancellations before shipping, please use the order cancellation option on your Order Page.
Need help with a return?
Contact our customer support at apstoreclt@gmail.com or call +91 9995834400
Please have your order details ready when contacting us.